## ITSERVICES

Canonical URL: https://side.inc/services/it-services
Provider: Side (https://side.inc)

![banner image](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2026/03/Top-Banner_desktop.png)

## YOUR TECH AND GAMES, SECURED

Trusted by top studios and publishers worldwide, Side provides a comprehensive IT support service backed by 30+ years in game development. Get 24/7 Global IT Support services in every language at scale.

We understand complex production environments, distributed teams, and the demands of technology-driven companies – supporting across games, software products, and beyond.

[GET IN TOUCH](https://side.inc/contact)

![ptw-side](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/10080426/service-audio-backgroundD-top.png)

## BENEFITS

### STAY PRODUCTIVE ACROSS EVERY TIME ZONE

Your operations don't stop at 5 PM in one time zone. Neither does our support. With teams distributed globally, we provide a responsive IT support service in every language your team speaks, whenever and wherever they need it.

### SCALE YOUR SUPPORT WITHOUT FRICTION

From 20-person startups to 200-person enterprises, scale your IT support to match your needs without the overhead of hiring and managing an entire in-house team.

### KEEP YOUR PIPELINE RUNNING

Whether you're creating games or building software, we keep the infrastructure running behind the scenes. When technical issues arise, we resolve them before they impact your production schedule.

### PROTECT WHAT MATTERS MOST

Sleep easier knowing your source code, unreleased content, and data are protected. We implement security controls, conduct penetration testing, and maintain compliance frameworks. When vulnerabilities exist, we find and fix them.

### WORK WITH IT THAT UNDERSTANDS YOUR WORLD

We’re an IT support company who’s partnered on some of the biggest projects in both gaming and tech, we understand the demands of software development. When you need support, you're working with people who know production workflows, specialized toolsets, and what you need to stay operational.

## OUR SOLUTIONS

From IT helpdesk services and infrastructure management to cybersecurity and cloud solutions, we cover your full technology stack. Whether you need to augment your existing IT team, tackle specific projects, or outsource your entire IT operation as a managed service, we adapt to how you work best.

## WE'VE GOT YOU COVERED

IT HELPDESK SERVICES

![ptw-side](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2025/02/clip-path.svg)

Keep your team productive with responsive IT support. We handle onboarding, troubleshooting, email/VPN access, collaboration tool setup, and remote or onsite assistance. Our AI-powered helpdesk responds quickly to policy questions and technical issues and escalates to specialists when necessary.

![](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/01103653/service-audio-backgroundD-bottom-3.gif)

INFRASTRUCTURE MANAGEMENT
Our team manages your servers, networks, and cloud environments with comprehensive backup and recovery. Whether you're running on-premise hardware, cloud infrastructure, or hybrid, we maintain uptime and reliability so technical failures don't disrupt operations.

CYBERSECURITY & COMPLIANCE MANAGEMENT
We secure your systems, data, and operations. Our cybersecurity team implements ISO 27001-certified compliance frameworks, secure authentication policies, and email hardening. Using proprietary tools, our [**OSCP-certified penetration testing**](https://side.inc/services/quality-assurance/penetration-testing) identifies vulnerabilities before they become threats, with detailed reports and optional rescans to ensure ongoing security.

[LEARN MORE](https://side.inc/services/quality-assurance/penetration-testing)

DEVICE & ENVIRONMENT CONTROL
We manage asset tracking, access controls, software deployment, patching, and endpoint security so your team has reliable access to the tools and data they need. From license management to configuring secure workstations for remote employees, we handle the technical logistics that keep your environment secure and operational.

## TECH MOVES FAST -YOUR IT NEEDS TO KEEP UP. ARE YOU READY?

[LET'S TALK](https://side.inc/contact)

## YOUR QUESTIONS ANSWERED

What is IT outsourcing or ITaaS?
IT outsourcing, or IT as a Service (ITaaS), means working with an outside provider for some or all of your IT needs. This might include adding specialist support to your team or fully outsourcing your IT operations. The best choice depends on your company’s size, needs, and current skills.

How does outsourced IT support work for distributed or remote teams?
Outsourced IT support for distributed teams offers remote help, tools, and infrastructure management. This service works no matter where your employees are. It usually includes secure remote access setup, such as VPN and endpoint security. You also get helpdesk support across time zones and cloud infrastructure to keep teams connected. A good provider ensures your team gets quick support in their language and on their schedule.

What are the benefits of outsourcing IT helpdesk and infrastructure management?
Outsourcing IT helpdesk and infrastructure management allows your team to focus on what they do best. With Side, you get quick helpdesk support, proactive infrastructure monitoring, and complete backup and recovery. This saves you the cost of building and managing an in-house IT department. With over 30 years of experience in game development, we understand complex production environments and the technology that supports them.

What security and compliance measures should an IT support provider offer?
A good IT support provider needs a strong security framework. This protects your systems, data, and operations. At Side, our framework includes ISO 27001-certified compliance, secure authentication policies, email hardening, and multi-factor authentication (MFA). Our OSCP-certified team conducts penetration testing with specialized tools. We find vulnerabilities before they turn into threats. We also provide detailed reports and optional rescans.

What kinds of businesses can Side's IT services support?
Side's IT services support tech-driven companies of all kinds and sizes, from startups to medium to large enterprises. Having supported thousands of the world’s most large-scale gaming projects, we understand the needs of complex production environments and remote teams. Whether you need to boost your existing IT team, tackle specific projects, or fully outsource your IT as a managed service, we adapt to fit your work style.

## EXPLORE MORE

![game-development](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/20132715/game-dev-icon.svg)

![game-development](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/29062942/game-dev-icon-mob.svg)

## GAME DEVELOPMENT

![quality-assurance](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/20133120/qa-icon.svg)

![quality-assurance](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/29064213/qa-icon-mob.svg)

## QUALITY ASSURANCE

![localization](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/20133006/localization-icon.svg)

![localization](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/29064028/localization-icon-mob.svg)

## LOCALIZATION

![audio-production](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/Audio-Icon-1-1.svg)

![audio-production](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/audio-mob-icon-1.svg)

## AUDIO PRODUCTION

![player-support](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/20133042/player-support-icon.svg)

![player-support](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/29064106/player-support-icon-mob.svg)

## PLAYER SUPPORT

![localization-qa](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/20132924/localization-qa-icon.svg)

![localization-qa](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/29063844/localization-qa-icon-mob.svg)

## LOCALIZATION QA

![datasets](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/20132755/datasets-icon.svg)

![datasets](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/29063043/datasets-icon-mob.svg)

## DATA SETS