## PlayerSupport Canonical URL: https://side.inc/services/player-support Provider: Side (https://side.inc) --- ### 7+ Years Average Partnership ### 100M+ Players ### 1000+ Projects Supported ![](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/10081241/service-playerSupport-bannerD.png) ## SHAPING YOUR PLAYER EXPERIENCE We believe that engaged players build stronger game loyalty and inevitably drive profitability for your game. For over 30 years, we have been designing and delivering innovative, tailored player support solutions for games and building communities at scale. Whether complementing your in-house teams or providing a full service through dedicated resources, our team of experienced and passionate gamers can meet any requirements. From small to large teams and games in any language, our people and technical solutions will deliver your vision and objectives for your game and players. [GET IN TOUCH](https://side.inc/contact) ![ptw-side](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/14104642/service-playerSupport-backgroundD-bottom@2x-1.png) ![ptw-side](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/28065835/Top-Background-D-Image-Mobile.png) ## Exceptional player support on a truly global scale Our teams work side by side with yours to scale to your needs, increasing efficiency and implementing automation and technology, to support your players across time zones, languages, and regions. We’ve been designing and delivering outstanding player support for some of the biggest names in the global games industry for over three decades. ## PLAYER SUPPORT SERVICES ### SUPPORT FROM ANYWHERE We provide you with the expertise to consistently reach and support your players in key regions. Our global reach means we can deliver localized support from our studio locations or remotely. ### IN ANY LANGUAGE Our extensive **[localization](https://side.inc/services/localization)** expertise connects you with native speakers across all languages. Our **[machine translation](https://side.inc/services/player-support/resolve)** solution with integrated post-editing workflow, RESOLVE, ensures flexible multilingual coverage at native-speaker level when you need it. Wherever your players are, our agents keep them engaged in their language and culture. [ VISIT RESOLVE ](https://www.side.inc/services/player-support/resolve) ### DYNAMIC RESOURCING With so many channels and ways for players to get in touch today, we offer 24/7 omni-channel on-demand support. From email to **Discord community management,** we’ve got you covered. Our specialists have experience designing, developing, and integrating **[business process automation with REACT,](https://side.inc/services/player-support/react)** to meet your needs. ## COMMUNITY SERVICES ### COMMUNITY MANAGEMENT We believe community management forms the bridge between you and your players, and can help provide the feedback you need to make your game even better. ### SOCIAL MEDIA MANAGEMENT We can be an extension of your team; help develop, moderate, and support your player communities in any language. From Instagram to Discord, our team can engage, build loyalty, and manage growth on any platform. ### TRUST AND SAFETY If you’re setting up a player community or already run online gaming communities, it’s vital that your platforms are safe and welcoming for all. With the Digital Services Act (DSA) (EU Regulation) and the UK Online Safety Act, content moderation is essential for you to ensure content posted on platforms is safe. ## SOLUTIONS ### MULTILINGUAL PLAYER SUPPORT To manage language coverage during spikes, test support for new languages, or where volumes do not warrant dedicated agents, optimize costs and eliminate unexpected spend with RESOLVE. [ VISIT RESOLVE ](https://www.side.inc/services/player-support/resolve) ### INTELLIGENT AUTOMATION Automate repetitive tasks to support cost optimization and incremental volume growth. Increase capacity to support additional games and encourage higher agent retention with REACT. [ VISIT REACT ](https://www.side.inc/services/player-support/react) ### FLEXIBLE DELIVERY In-studio or remote, shared or dedicated agents, employed or freelance. We have a variety of flexible delivery models and dynamic resourcing to support you to scale up and down as needed and on-demand. ### PLAYER AND GAME INSIGHTS Our in-house team provide you with the player data and insights you need to make key decisions and ensure continuous improvement. ## Our Partners ![side-ptw](https://side.inc/images/ShadowLeft.png)![side-ptw](https://side.inc/images/ShadowRight.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22130113/GSC.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22125948/Capcom.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22130002/Zenimax.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22113358/ubisoft-4.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22130052/Plaion.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22130103/Quantic-Dream.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22130113/GSC.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22125948/Capcom.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22130002/Zenimax.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22113358/ubisoft-4.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22130052/Plaion.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22130103/Quantic-Dream.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22130113/GSC.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22125948/Capcom.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22130002/Zenimax.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22113358/ubisoft-4.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22130052/Plaion.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22130103/Quantic-Dream.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22130113/GSC.png) ![partner-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/22125948/Capcom.png) ‹› ![](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/01101800/service-playSupp-backgroundD-bottom.gif) ## INNOVATING TO BRING YOUR VISION TO LIFE We don’t believe in replacing people with machines, but we do believe that technology helps make people more efficient. That’s why we’ve developed our own solutions for delivering **[multilingual player experience](https://side.inc/services/player-support/resolve)** at scale and **[business process automation.](https://side.inc/services/player-support/react)** We work with some of the best tools in the business too. ![client-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/React_Logo-1.png) ![client-logo](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/Resolve_Logo-1.png) ## SUPPORTING ALL SHAPES AND ALL SIZES Helping players level up—by your side. [VIEW PROJECTS](https://side.inc/projects) [ ![project image 1](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2025/09/ASSASSINS-CREED-SHADOWS_HR.jpg) ### ASSASSIN’S CREED SHADOWS ](https://side.inc/projects/assassins-creed-shadows) [ ![project image 2](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2025/01/21175351/KINGDOM-COME-DELIVERANCE-II.jpg) ### KINGDOM COME DELIVERANCE II ](https://side.inc/projects/kingdom-come-deliverance-ii) [ ![project image 3](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2025/01/21170210/FINAL-FANTASY-VII-REBIRTH.jpg) ### FINAL FANTASY VII REBIRTH ](https://side.inc/projects/final-fantasy-vii-rebirth) [ ![project image 4](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2025/01/21163634/LYSFANGA.jpg) ### LYSFANGA: THE TIME SHIFT WARRIOR ](https://side.inc/projects/lysfanga-the-time-shift-warrior) ###### Player Support ## FROM THE LAB [VISIT THE LAB](https://side.inc/lab) [ ![side-ptw-news-image](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2026/01/Banner545x420-2.jpg)![side-ptw-news-image](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2026/01/Banner545x420-2.jpg) January 22, 2026 ## VIP Player Support: How to Delight and Retain Your Most Engaged Players [PLAYER SUPPORT](https://side.inc/lab/vip-support-how-to-retain-your-most-engaged-players) [ ![side-ptw-news-image](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2025/10/Banner545x420-2.jpg)![side-ptw-news-image](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2025/10/Banner545x420-2.jpg) October 15, 2025 ## Making Sense of Player Feedback at Scale [PLAYER SUPPORT](https://side.inc/lab/playtesting-ai-technical-brief) [ ![side-ptw-news-image](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2025/07/Ken545x420.png)![side-ptw-news-image](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2025/07/Ken545x420.png) August 26, 2025 ## Meet Ken Fox, Our Charleston Studio Head [PLAYER SUPPORT](https://side.inc/lab/meet-ken-fox-side-charleston-studio-head) ## EXPLORE MORE ![game-development](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/20132715/game-dev-icon.svg) ![game-development](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/29062942/game-dev-icon-mob.svg) ## GAME DEVELOPMENT ![quality-assurance](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/20133120/qa-icon.svg) ![quality-assurance](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/29064213/qa-icon-mob.svg) ## QUALITY ASSURANCE ![localization](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/20133006/localization-icon.svg) ![localization](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/29064028/localization-icon-mob.svg) ## LOCALIZATION ![audio-production](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/Audio-Icon-1-1.svg) ![audio-production](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/audio-mob-icon-1.svg) ## AUDIO PRODUCTION ![player-support](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/20133042/player-support-icon.svg) ![player-support](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/29064106/player-support-icon-mob.svg) ## PLAYER SUPPORT ![localization-qa](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/20132924/localization-qa-icon.svg) ![localization-qa](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/29063844/localization-qa-icon-mob.svg) ## LOCALIZATION QA ![datasets](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/20132755/datasets-icon.svg) ![datasets](https://d1r5h1ay0no5pj.cloudfront.net/side/wp-content/uploads/2024/11/29063043/datasets-icon-mob.svg) ## DATA SETS ## YOUR QUESTIONS ANSWERED What is player support? Player Support or Player Experience is the living connection between your game and its community. It encompasses all touchpoints a player has with a video game company, including email, chat, voice, video, social media, and within the game itself. The purpose is to create a positive player experience by alleviating frustrations and removing barriers that keep gamers from full enjoyment. Today’s player support goes beyond troubleshooting and includes not only technical assistance, but also gameplay guidance, moderation, account care, sentiment analysis, and community engagement – all designed to keep players doing what they love most: playing. At its heart, great player support sustains the world you’ve built, ensuring every interaction feels as crafted as the game itself. Why is player support so important for a game's success? Because player retention is emotional, above all else. Beyond solving technical issues, player support is important because when players feel heard and supported, they stay longer, spend more, and share their experiences authentically. In short, exceptional player support turns frustration into loyalty and loyalty into advocacy, allowing you to build trust and foster long-term engagement with your player community. How is AI transforming player support for games? AI is reshaping player support by automating routine inquiries such as password resets, account issues, and basic gameplay guidance. This allows human agents to focus on complex cases that need empathy and deeper expertise. AI systems can also scale quickly during peak demand and improve over time by learning from player interactions. At Side, our AI-powered solutions combine automation with human support. Intelligent automation handles repetitive tasks for faster responses and greater efficiency, while experienced agents provide the personal touch that builds trust and long-term player relationships. What kind of player support solutions do you offer? Our solutions include: - **Multilingual Player Support (via RESOLVE)** – Our player support system delivers quality service across multiple languages without sacrificing speed or the human connection players deserve. - **Community Management & Moderation** – We handle the day-to-day work of keeping your communities safe, mitigating toxic behavior, and making players feel heard. - **Trust & Safety Operations** – We protect player well-being and game integrity by detecting bad actors, investigating fraud and abuse, and handling issues before they become major problems. - **Social Media & Sentiment Management** – Our teams track player sentiment across platforms, respond to feedback, and help you stay connected with your community. - **VIP Support** – We also offer dedicated support reps to provide priority service to your most valuable players and creators — faster responses, direct access, and issues resolved quickly. - **Intelligent Automation (via REACT)** – We use AI to route tickets and assist agents with responses, speeding up support while keeping quality high. - **Flexible Delivery Models** – Side offers dedicated teams, shared resources, or freelance specialists tailored to your game’s scale and culture. - **Global Studios** – Our studios deliver native-language expertise and cultural fluency across every region, combining the reach of a network with the precision of a creative studio partner. What should I look for in a player support agency? Choose a partner that truly understands gaming culture, not just customer service basics. Key criteria include gaming expertise with agents who are passionate gamers and understand your player community's language and frustrations. Seek global scale with local touch through native-language support across time zones with cultural sensitivity. Advanced technology integration is also essential, using AI-powered tools to handle routine tasks while preserving human connection for complex issues. Most importantly, your partner should view player support as an extension of your game experience. The right partner becomes an invisible extension of your team, maintaining your brand voice in every interaction.