## RESOLVE ![Multilingual Player Support at Scale with RESOLVE | Side](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2025/02/RESOLVE-Logo-1.png) ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2025/02/RESOLVE-d-crop-1.png) ## DELIVER MULTILINGUAL PLAYER SUPPORT AT SCALE RESOLVE is a flexible neural machine translation solution that combines people and technology to deliver multi-lingual [**Player Support**](https://www.side.inc/services/player-support) at scale. It maximizes the productivity of your agent pool and assures the timely resolution of player requests in any language, whatever the challenge. [GET IN TOUCH](https://side.inc/contact) ## RESOLVE AT A GLANCE Receive, translate, and respond in any language. RESOLVE combines industry-leading neural machine translation with a flexible and economical human post-editing and quality check option, to help you focus on maximizing agent resources. It’s seamlessly built into your CRM to streamline communication and removes language barriers between your teams and players. ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/14104642/service-playerSupport-backgroundD-bottom@2x-1.png) ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/28065835/Top-Background-D-Image-Mobile.png) [FIND OUT MORE](https://side.inc/contact) ## BENEFITS ### MAXIMIZE PRODUCTIVITY Remove language barriers and maximize your multilingual customer support team to support different languages. Maintain quality responses with internal review and optimize costs. ### CONTROL THE UNPLANNED Manage multi-language support coverage during planned and unplanned language spikes, including coverage gaps within the team. ### SUPPORT MULTIPLE LANGUAGES Test support for new languages, or where volumes don’t warrant dedicated agents. ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/01101800/service-playSupp-backgroundD-bottom.gif) ## FROM THE LAB [VISIT THE LAB](https://side.inc/lab) [ ![side-ptw-news-image](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2026/05/DRA-player-support.jpg)![side-ptw-news-image](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2026/05/DRA-player-support.jpg) May 19, 2026 ### What Is Dynamic Resource Allocation (DRA) for Player Support? PLAYER SUPPORT ](https://side.inc/lab/dynamic-resource-allocation-dra-for-player-support) [ ![side-ptw-news-image](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2026/04/Banner545x420-2LowQuality.png)![side-ptw-news-image](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2026/04/Banner545x420-2.png) April 15, 2026 ### Meet Our Player Support Team at Side Tokyo PLAYER SUPPORT ](https://side.inc/lab/meet-our-player-support-team-tokyo-japan) [ ![side-ptw-news-image](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2026/02/Banner545x420-16LowQuality.jpg)![side-ptw-news-image](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2026/02/Banner545x420-16.jpg) February 24, 2026 ### Mobile Gaming in 2026: Where Growth Is & What It Takes to Stand Out PLAYER SUPPORT ](https://side.inc/lab/mobile-gaming-market-growth-and-success-drivers) ![side-ptw-news-image](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2026/05/DRA-player-support.jpg)![side-ptw-news-image](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2026/05/DRA-player-support.jpg) May 19, 2026 ### What Is Dynamic Resource Allocation (DRA) for Player Support? PLAYER SUPPORT ![side-ptw-news-image](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2026/04/Banner545x420-2LowQuality.png)![side-ptw-news-image](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2026/04/Banner545x420-2.png) April 15, 2026 ### Meet Our Player Support Team at Side Tokyo PLAYER SUPPORT ![side-ptw-news-image](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2026/02/Banner545x420-16LowQuality.jpg)![side-ptw-news-image](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2026/02/Banner545x420-16.jpg) February 24, 2026 ### Mobile Gaming in 2026: Where Growth Is & What It Takes to Stand Out PLAYER SUPPORT VISIT THE LAB ## EXPLORE MORE [ ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/20132715/game-dev-icon.svg) ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/29062942/game-dev-icon-mob.svg) ### GAME DEVELOPMENT ](https://side.inc/services/game-development) [ ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/20133120/qa-icon.svg) ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/29064213/qa-icon-mob.svg) ### QUALITY ASSURANCE ](https://side.inc/services/quality-assurance) [ ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/20133201/audio-prod-icon.svg) ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/06122210/art-prod-icon-mob-4.svg) ### ART PRODUCTION ](https://side.inc/services/art-production) [ ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/20133006/localization-icon.svg) ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/29064028/localization-icon-mob.svg) ### LOCALIZATION ](https://side.inc/services/localization) [ ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/Audio-Icon-1-1.svg) ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/audio-mob-icon-1.svg) ### AUDIO PRODUCTION ](https://side.inc/services/audio-production) [ ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/20132924/localization-qa-icon.svg) ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/29063844/localization-qa-icon-mob.svg) ### LOCALIZATION QA ](https://side.inc/services/localization-qa) [ ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/20132755/datasets-icon.svg) ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2024/11/29063043/datasets-icon-mob.svg) ### DATASETS ](https://side.inc/services/datasets) [ ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2026/03/IT_icon.png) ![](https://d3q5mjy57jdiyc.cloudfront.net/side/wp-content/uploads/2026/03/IT-service_Green-icon.png) ### IT ](https://side.inc/services/it-services)